Refund and cancellation policy

To move a consultation, email hello@famously.tech with your booking reference and a few times that suit you. We will confirm a new slot by email, subject to availability and the consultation terms above.

Cancellation terms for each workshop are stated on its page and in your confirmation email. If we cancel a workshop, you receive a full refund.

If you can no longer attend, you can transfer your seat to a colleague by emailing us their name and email address before the workshop starts.

Payments made through invoice pay-links for custom projects, retainers or monthly care plans follow the cancellation and refund terms in your signed agreement or approved quote.

Approved refunds are returned to the card or KNET account used for the original payment.

Refunds are typically processed within a few working days of approval, depending on your bank. The time it takes for the amount to appear in your account is set by your bank.

If you were charged but the payment failed, or you were charged twice for the same order, the extra amount is automatically reversed or refunded once the payment status is confirmed with UPayments and your bank.

If you don’t see the amount returned after a few working days, email us with your order reference and we will follow it up.

Email hello@famously.tech with your order or booking reference, the name and email address used for the payment, and a short note explaining your request.

We will confirm that we have received your request and let you know the outcome by email.